Abstract:
Purpose – This study assessed whether quality antecedents and individual characteristics can influence faculty members’ continued usage intention of electronic resources in selected public universities in Tanzania.
Design/methodology/approach – A total of 204 faculty members participated in the study from three public Universities in Tanzania. The study used structural equation modelling (SEM), ANOVA, and t-tests to perform analyses.
Findings – Better educated and middle aged faculty members with a wide experience of using e-resources are more likely to continue using e-resources. Information quality had positive relationship with continued usage intention of e-resources while service quality had indirect impact to continued usage intention through information quality and system quality.
Originality/value – Based on the DeLone and McLean Information Systems Success Model, this study integrates quality factors (information, service, and system quality) and individual characteristics as antecedents to the continued usage intention of e-resources. The study comprehensively documents empirical findings on impacts of quality factors and individual characteristics on e-resources in a developing country. The study reveals results that are useful for enhancing usage of e-resources by faculty in other institutions with similar conditions.
